Charged twice after plan upgrade
High#T1 · Lena Ortiz · Email
Today
LO
Lena Ortiz10:31 AM
Hi, I upgraded from Starter to Pro this morning. My card shows the expected $29 charge, but there is another $29 pending charge too. Can you check whether I was billed twice?
Aarav Kumar10:34 AM
Thanks for flagging this, Lena. I’m checking the billing events now and will confirm exactly what happened.
LO
Lena Ortiz10:36 AM
Thank you. I only clicked upgrade once, so I was worried the second charge would settle.
AI case brief
98% confidenceBilling events show one settled Pro invoice and one temporary authorization. No duplicate invoice exists. Recommended action: explain the authorization window and invite the customer to reply if it settles.
Intent: duplicate chargeSentiment: concernedRefund risk: low
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